The OQM Cycle
As an on-going process OQM® helps you examine the effectiveness of your measures during the course of a year and at the same time keep all other areas of the organization in view.
Results and Action Plans
Implementation and Evaluation
- Contact us in order to clarify the general framework for using the OQM® Profile in your organization and further possible approaches (for example, taking a small random sample).
- After that you receive the questionnaire in printable form as a PDF file and an Excel spreadsheet for data entry.
- The questionnaire can be customized according to your desires, for example by including your organization’s logo or exchanging the name “OQM® Profile” for another title or slogan.
2. Executing the survey
- The questionnaires are handed out to the participants with short instructions.
3. From results to action plans
- The evaluation of the data takes place in our institution. Optional detailed evaluations and additional reports can be supplied upon request and at additional cost.
- The results are presented, interpreted and an Action Plan developed in the context of a two day, solution focused “Kick off Workshop” together with an OQM® coach.
4. Implementation and Evaluation
- After the workshop we recommend coaching with an OQM® coach in order to accompany the implementation.
- •After approximately 12 months a new profile is taken in order to examine the success of the measures – the cycle starts anew.