The 8 quality characteristics= of OQM®
It’s important for an organization to keep all eight principles in mind and not to neglect any one of them if it wants to be healthy and establish a high level of quality over the long term.
Eight equally important quality characteristics are examined and compared with the results from other organizations.
The following eight areas are examined in detail:
- Leadership
- Workers
- Vision
- Structures
- Values
- Teams
- Service
- Relationships
Depending on the type of organization these areas may be described differently, but the content of the principles behind them remain unchanged. Following the evaluation of the eight quality characteristics the minimum factor is more closely examined.
Organic Principles
OQM®measures and develops the quality and health of an organization based on principles which originally come from cybernetics, system theory and ecology. These principles have been implemented very successfully over the past 20 years in a variety of organizations and companies, and their effectiveness has been scientifically documented. We call these six principles “organic principles” because they take an organization in its dimension as an organism seriously.
- Interdependence
- Multiplication
- Energy Transformation
- Symbiose
- Sustainability
- Fruitfulnes