The 8 quality characteristics= of OQM®

It’s important for an orga­ni­za­ti­on to keep all eight princi­ples in mind and not to neglect any one of them if it wants to be healt­hy and esta­blish a high level of qua­li­ty over the long term.

Eight equally important quality characteristics are examined and compared with the results from other organizations.

The following eight areas are examined in detail:

  1. Lea­dership
  2. Workers
  3. Visi­on
  4. Struc­tures
  5. Values
  6. Teams
  7. Ser­vice
  8. Rela­ti­ons­hips

Depen­ding on the type of orga­ni­za­ti­on the­se are­as may be descri­bed dif­fer­ent­ly, but the con­tent of the princi­ples behind them remain unch­an­ged. Fol­lo­wing the eva­lua­ti­on of the eight qua­li­ty cha­rac­te­ris­tics the mini­mum fac­tor is more clo­se­ly exami­ned.

Organic Principles

OQM®mea­su­res and deve­lops the qua­li­ty and health of an orga­ni­za­ti­on based on princi­ples which ori­gi­nal­ly come from cyber­ne­tics, sys­tem theo­ry and eco­lo­gy. The­se princi­ples have been imple­men­ted very suc­cess­ful­ly over the past 20 years in a varie­ty of orga­ni­za­ti­ons and com­pa­nies, and their effec­tiveness has been sci­en­ti­fi­cal­ly docu­men­ted. We call the­se six princi­ples “orga­nic princi­ples” becau­se they take an orga­ni­za­ti­on in its dimen­si­on as an orga­nism serious­ly.

  1. Inter­de­pen­dence
  2. Mul­ti­pli­ca­ti­on
  3. Ener­gy Trans­for­ma­ti­on
  4. Sym­bio­se
  5. Sustai­na­bi­li­ty
  6. Fruit­ful­nes

This is how the OQM® Process could look in your organization:

More about the OQM Cycle

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