About Organic Quality Management (OQM®)

OQM® depicts the qua­li­ty of an orga­ni­za­ti­on in the are­as of Lea­dership, Workers, Custo­mers and Struc­tures. An anony­mous worker ques­ti­onn­aire pro­vi­des a pre­cise, sci­en­ti­fic ana­ly­sis as a star­ting point to fur­t­her deve­lop the orga­ni­za­ti­on in a healt­hy man­ner.

  • OQM® pro­vi­des essen­ti­al help to mas­ter com­ple­xi­ty and dyna­mics
  • OQM® pla­ces the per­son as the cen­ter of the pro­cess
  • OQM® ana­ly­zes holisti­cal­ly
  • OQM® is a con­ti­nuous impro­ve­ment pro­cess
  • OQM® makes com­pa­ri­sons pos­si­ble

OQM® provides essential help to master complexity and dynamics


Orga­ni­za­ti­ons and com­pa­nies are com­plex sys­tems. We help you main­tain an over­view and find the grea­test leverage for chan­ge, by con­cen­tra­ti­on on and reduc­tion to strengths and weak­nes­ses revea­led by rese­arch.

Man, orga­ni­za­ti­on, tech­ni­ques – always in this order. If you chan­ge the order you risk everything.“¹

OQM® places the person in the center of the process.


Orga­nic Qua­li­ty Manage­ment pla­ces the per­son in the cen­ter of the pro­cess and inte­gra­tes values and qua­li­ty in a mea­sura­ble manage­ment sys­tem. OQM® sup­ports workers in lea­dership posi­ti­ons in

  • Pre­cise­ly mea­su­ring the health and qua­li­ty of the orga­ni­za­ti­on or depart­ment
  • Deve­lo­ping visi­on, goals and stra­te­gies
  • Crea­ting a solid foun­da­ti­on for bench­mar­king and com­pa­ri­son of teams
  • Quick­ly reco­gni­zing and dealing with the cau­ses of weak are­as
  • Recei­ving com­pre­hen­si­ve and holistic feed­back from workers
  • Crea­ting a moti­vating work place

OQM® analyzes holistically

The goal: the best pos­si­ble descrip­ti­on of the pre­sent, real situa­ti­on as the basis for right lea­dership and manage­ment deci­si­ons. In rela­ti­on to the ent­i­re orga­ni­za­ti­on as well as on the team or depart­ment level. To do this OQM® exami­nes the pre­sent sta­te of the orga­ni­za­ti­on in a uni­que man­ner by using a ques­ti­onn­aire: in the three dimen­si­ons “Struc­tu­re”, “Peop­le” and “Values” eight are­as are eva­lua­ted in detail and con­cre­te sug­ges­ti­ons for impro­ve­ment given.


sSt­ruc­tu­ral dimen­si­on


Human dimen­si­on


Value dimen­si­on

OQM® is a continuous improvement process

As an on-going pro­cess OQM® helps you exami­ne the effec­tiveness of your mea­su­res during the cour­se of a year and at the same time keep all other are­as of the orga­ni­za­ti­on in view.

Pre­pa­ra­ti­on → Exe­cu­ti­on → Action Plans → Imple­men­ta­ti­on and Eva­lua­ti­on

OQM® makes comparisons possible

Eight equal­ly important qua­li­ty cha­rac­te­ris­tics are exami­ned and com­pa­red with the results from other orga­ni­za­ti­ons.
The fol­lo­wing eight are­as are exami­ned in detail:

  1. Lea­dership
  2. Workers
  3. Visi­on
  4. Struc­tures
  5. Values
  6. Teams
  7. Ser­vice
  8. Rela­ti­ons­hip

Depen­ding on the type of orga­ni­za­ti­on the­se are­as may be descri­bed dif­fer­ent­ly, but the con­tent of the princi­ples behind them remain unch­an­ged.

Do you need further information?

Con­tact us
¹ Prof. Dr. Klaus Hen­ning in: “Die Kunst der klei­nen Lösung” (The art of small solu­ti­ons), Ham­burg 2014